We know you might have questions about how Bizzy Brander works — whether you’re looking for graphic support, operational help, or both. Below, you’ll find quick answers to the most common things we get asked. If you don’t see your question here, just reach out — we’re always happy to chat.
FAQ
Welcome to Our FAQ Page!
General
What services do you offer?
We offer creative and operational support for service-based dog businesses.
That includes custom Wix website templates, logos, icon and graphic design, and light operational help — like setting up systems, streamlining your workflow, or assisting with hiring and client experience improvements. Whether you’re looking to elevate your visuals or get your back-end processes in shape, we’re here to support your growth.
Who are your clients?
We primarily work with service-based dog businesses — like dog groomers, walkers, trainers, and sitters.
That said, we’re not limited to just those roles. If you run a dog-focused business and need creative or operational support, we’re happy to explore how we can help. If it’s in the dog world, there’s a good chance we’re the right fit.
How can I contact you?
You can reach us by visiting our Contact page, and we aim to respond within 24-48 hours.
Pricing
How is pricing determined?
Pricing is based on the type of support you need and the scope of the work.
For smaller projects like icons or light edits, we offer flat-rate pricing. For larger requests — like custom websites or operational setup — we’ll provide a personalized quote after learning more about your goals. You’ll always know the cost upfront before any work begins.
Is there a retainer?
Yes — for projects over $20, a 25% non-refundable retainer is required to get started.
This helps lock in your spot, ensures mutual commitment, and allows us to reserve time and resources for your project. The remaining balance will be due upon completion or based on agreed project milestones.
Do you have fixed pricing?
Some services have fixed pricing — others are custom quoted.
Templates and smaller design items like logos or icons may have set prices, but more complex or hands-on support (like custom site builds or operations help) is quoted based on your specific needs. If you’re not sure, just reach out — we’re happy to give you a quick estimate.
Are there any upfront payments?
Yes — for projects over $20, a 25% non-refundable retainer is required upfront to begin work.
For projects under $20, no retainer is needed. Full payment will only be due after you’ve approved the proof of concept or preview. This helps keep things fair and flexible for both sides.
What is considered a proof of concept?
A proof of concept is a sample or early version of the work that shows we can meet your needs.
It might be a portion of a design, a rough draft of a layout, or a preview of the direction we’re taking. It’s not the final product — it’s a checkpoint to make sure we’re aligned before moving forward. Once you approve the proof of concept, full payment is required to continue the project.
When are payments due?
For projects under $20, full payment is due right after you approve the proof of concept.
For projects over $20, a 25% non-refundable retainer is due upfront. The remaining balance is due once the proof of concept is approved and we’re ready to move forward with final delivery.
Can I cancel my project after submitting it?
You can request a cancellation at any time. However, the retainer is non-refundable once work has begun. If a cancellation is agreed upon, any additional funds paid beyond the retainer will be refunded.Yes — you can request a cancellation at any time. However, once work has begun, the initial retainer is non-refundable. If a cancellation is approved, any additional payments made beyond the retainer will be refunded. For operational support contracts, any time already spent will be factored into the final amount due or refunded accordingly. Our goal is always to be fair while respecting the time and energy already committed.
Project Workflow
What is the typical turnaround time for a project?
What’s the typical turnaround time for a project or operations contract?
Timelines vary depending on the scope and complexity of your request. Most small design projects (like icons or logo tweaks) are completed within 3–5 business days. Larger projects, like full website builds or multi-part branding, may take 1–2 weeks or more.
For operations contracts, support is typically offered on a short-term or part-time basis, with timelines ranging from a few days to a few weeks — depending on your goals. We’ll always outline expectations clearly and communicate along the way to keep everything on track.
Can I track the progress of my project?
Yes — we use collaborative tools to keep you in the loop throughout the process. For creative projects, we provide visual updates and previews so you can give feedback along the way. For operations support, we’ll keep you updated through shared docs or workspace tools, depending on what’s best for the task. You’ll never be left guessing where things stand.
How many revisions are included?
For design projects, we include up to two rounds of revisions in the base price to make sure you’re happy with the results. Additional changes beyond that can be added for a small fee, depending on the scope.
For operations support, we treat adjustments and refinements as part of the collaborative process — we’ll keep refining things with your feedback as long as it stays within the original agreed scope. If the direction changes significantly, we’ll discuss next steps and pricing transparently.
What happens if there are errors in the final deliverables or operations work?
If there’s an error and you still have unused revisions, we’ll fix it at no extra cost. For approved and finalized projects, any new changes or corrections may require an additional fee.
For operations support, if something isn’t working as expected within the original scope, we’ll make it right. We’re committed to delivering quality work and maintaining trust through open, solution-focused communication.
Privacy and Data
What personal data do you collect?
We only collect the information needed to complete your project — typically your name, email address, and relevant project details. We never collect more than necessary, and your information is kept secure and confidential. For full details, please see our Privacy Policy.
How do you protect my data?
Your data is stored securely and only shared with team members working on your project. We do not sell or share your information with third parties.
Do you use my project or images for marketing purposes?
We will never use your images for marketing without your explicit permission. If you’d like us to showcase your project as part of our portfolio, we’ll ask for written consent.We may showcase finalized graphic design work (like logos, icons, or website visuals) in our portfolio, on social media, or in promotional materials — but only after your project is complete and with respect to your privacy.
For operations support, we never share sensitive business information. We may share client reviews or general project outcomes, but never without permission. If you prefer your work to remain private, just let us know — we fully respect that.
Legal and Terms
Do I own the rights to the final deliverables?
Yes — for graphic design work, you’ll have full usage rights to the final approved deliverables unless otherwise outlined in your contract. If you provided the original assets (like photos or branding), ownership remains fully yours. If we contributed custom design elements or licensed materials, some shared rights may apply — but we’ll clarify everything upfront.
For operations support, any documents, plans, or tools created specifically for your business are yours to use. We do retain the right to reuse general frameworks or templates, but never your private or proprietary information.
Are digital products refundable?
No, all delivered digital products are non-returnable and non-refundable, as specified in our Terms and Conditions.
What happens if there’s a dispute?
We aim to resolve any disputes amicably through clear communication. If necessary, disputes may be handled through mediation, arbitration, or small claims court in California or South Carolina, as outlined in our Terms and Conditions.
Didn't find your question?
We’re here to help! Reach out to us with our Contact page, and we’ll get back to you as soon as possible.